NAF's Return Policy

We don’t carry inventory, and we don’t want your used shirts back. If it arrives broken, we’ve got you. If you just changed your mind, tell it to someone who cares. Our official policy is below—read it or don't, but it’s still the law of the land here.
Last Updated: Feb 2026

1. The “No Regrets” Clause

We do not carry inventory. Every item is manufactured specifically for you the moment you order it. Because of this custom-on-demand nature, we do not offer refunds or exchanges for buyer’s remorse or size mistakes.

  • Ordered the wrong size because you’re lying to yourself about your ‘dad bod’? That’s on you.
  • Changed your mind because you realized your friends and family might actually see you with it? Not our problem.
  • Decided you don’t like the color once it arrived? Manage your expectations.

2. When We (Actually) Screw Up

Any claims for misprinted, damaged, or defective items must be submitted within 7 days after the product has been received. If you break the handle off your mug or rip your shirt two weeks later, that’s your problem. We cover:

  • Manufacturing Defects: Holes in garments, broken ceramics, or structural failures present upon arrival.
  • Printing Errors: Crooked designs, wrong images, or poor print quality.
  • Lost in Transit: For packages lost in transit, claims must be submitted no later than 7 days after the estimated delivery date.

3. Shipping Mistakes & Unclaimed Gear

We aren’t the post office. Pay attention to your shipping details:

  • Wrong Address: If you provide an insufficient address, the shipment goes back to the facility. You are liable for all reshipment costs.
  • Unclaimed: If you don’t pick up your package, you are responsible for the cost of reshipping it.
  • The “Charity” Rule: Unclaimed returns are donated to charity after 30 days. No refunds.

4. Hygiene & Legal Disclaimers

  • Sealed Goods: We do not accept returns of sealed goods (like face masks) for health or hygiene reasons. They will be disposed of.
  • EU Consumers: According to EU Directive 2011/83/EU, the right of withdrawal does not apply to goods made to the consumer’s specifications. That’s everything in this shop.

5. The Process

If you have a legitimate manufacturing claim:

  1. Don’t send it back yet. You must contact us first. Unannounced returns are donated to charity.
  2. Take a photo immediately. We need proof of the defect as it arrived.
  3. Email us. Send the photo and your order number within 7 days of delivery.
  4. Resolution. If it’s a real error, we’ll ship a replacement at no cost to you.

6. Financials & Refunds

  • Approved refunds are processed via Stripe and go back to your original payment method.
  • Expect 5–10 business days for the bank to realize you got your money back.